Your Privacy Matters
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Last Updated: December 15, 2024 | Effective Date: January 1, 2024
Maple Welcome Co. ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our services, you consent to the collection and use of your information as described in this policy.
- Personal identification information (name, email, phone number, address)
- Business information (company name, industry, business goals)
- Immigration status and documentation
- Financial information for service delivery
- Website usage data and analytics
- Communication preferences and history
- Provide and deliver our business setup and HR services
- Process payments and manage billing
- Communicate about services, updates, and support
- Comply with legal and regulatory requirements
- Improve our services and website functionality
- Send marketing communications (with your consent)
- Industry-standard encryption for data transmission and storage
- Secure servers located in Canada with regular security audits
- Access controls and authentication for all team members
- Regular security training for all employees
- Incident response procedures for any security breaches
- Compliance with Canadian privacy laws and regulations
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Request data portability in machine-readable format
- File complaints with privacy regulatory authorities
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Client Records | 7 years after service completion | Legal and tax requirements |
| Marketing Data | Until consent is withdrawn | Communication preferences |
| Website Analytics | 26 months | Service improvement |
| Support Communications | 3 years | Quality assurance |
| Financial Records | 7 years | Accounting and audit requirements |
We may use trusted third-party services to help us provide our services. These partners are bound by strict confidentiality agreements and are only permitted to use your information for the specific purposes we authorize:
- Payment Processors: For secure payment processing and billing
- Cloud Services: For secure data storage and backup (Canadian servers only)
- Analytics Providers: For website performance and user experience improvement
- Communication Tools: For email delivery and customer support
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:
Privacy Officer
Maple Welcome Co.
123 Bay Street, Suite 1500
Toronto, ON M5H 2Y4
Email: privacy@maplewelcome.ca
Phone: +1 (416) 555-0123
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.