Terms of Service
Please read these terms carefully before using our services. By engaging our services, you agree to be bound by these terms and conditions.
Last Updated: December 15, 2024 | Effective Date: January 1, 2024
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Maple Welcome Co. ("Company," "we," "us," or "our"). These terms govern your use of our services, website, and digital tools. By engaging our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
- Business registration and incorporation services
- Immigration consultation and application support
- HR solutions including payroll and compliance management
- Digital tools and technology platforms
- Soft landing packages for newcomers to Canada
- Ongoing business support and consultation
- Payment is due according to the agreed schedule in your service agreement
- We accept major credit cards, wire transfers, and certified cheques
- Late payments may incur interest charges of 1.5% per month
- Refunds are subject to our 30-day money-back guarantee policy
- Government fees and third-party costs are separate from our service fees
- All prices are in Canadian dollars unless otherwise specified
- Our liability is limited to the amount paid for services
- We are not liable for indirect, consequential, or punitive damages
- We do not guarantee specific outcomes for immigration applications
- Client is responsible for providing accurate and complete information
- We are not liable for delays caused by government processing times
- Force majeure events are excluded from liability claims
- All website content, tools, and materials are our intellectual property
- Clients receive limited license to use our digital tools during service period
- Client retains ownership of their business information and documents
- We may use anonymized case studies for marketing purposes
- Unauthorized reproduction of our materials is prohibited
- Third-party trademarks are property of their respective owners
Information Accuracy
You must provide accurate, complete, and current information. Any false or misleading information may result in service delays or termination.
Timely Response
You agree to respond promptly to our requests for information, documentation, or approvals to avoid project delays.
Compliance
You must comply with all applicable Canadian laws and regulations related to your business operations.
Confidentiality
You agree to maintain confidentiality of any proprietary information shared by our company.
We strive to deliver services within the timelines specified in your service agreement. However, actual delivery times may vary due to factors beyond our control:
- Government processing times and requirements
- Delays in receiving required information from client
- Changes in government regulations or procedures
- Force majeure events
By Client
You may terminate services with 30 days written notice. Fees for completed work are non-refundable, except as provided in our money-back guarantee.
By Company
We may terminate services immediately for breach of terms, non-payment, or provision of false information. We may also terminate with 30 days notice for any reason.
Effect of Termination
Upon termination, access to digital tools will cease, and we will provide completed work products. Confidentiality obligations survive termination.
These Terms are governed by the laws of Ontario, Canada. Any disputes will be resolved through:
- Negotiation: Good faith discussions between parties
- Mediation: Binding mediation through a qualified mediator
- Arbitration: Final binding arbitration in Toronto, Ontario
The courts of Ontario have exclusive jurisdiction over any legal proceedings.
If you have questions about these Terms of Service, please contact us:
Legal Department
Maple Welcome Co.
123 Bay Street, Suite 1500
Toronto, ON M5H 2Y4
Email: legal@maplewelcome.ca
Phone: +1 (416) 555-0123
We reserve the right to modify these Terms at any time. Material changes will be communicated via email and posted on our website 30 days before taking effect. Continued use of our services after changes indicates acceptance of the updated Terms. If you disagree with changes, you may terminate services as outlined above.